Issue: Saved Data Not Displaying for Some Players
09/21/2022
22:00 (JST)
2022/09/21 22:00:00
2122/09/21 23:59:59
Thank you for playing MY HERO ULTRA IMPACT.
We have confirmed the issue below following the 9/21/2022 (JST) maintenance.
■Issue Details
- After logging in, some players' data is not being reflected properly, and they are instead treated as a new player.
■Issue Cause and Solutions
*The cause of and solution for this issue is currently being investigated.- It is possible that this issue is affecting players who updated the app on 9/21/2022 between 09:00 and 12:00 (JST).
- Forcibly shutting down and restarting the app may resolve this issue and result in your saved player data being displayed.
Please try closing the app and restarting it.
We will notify all players as soon as we discover more about the cause of this issue.
We sincerely apologize to all of our valuable players for the inconvenience.
We hope you continue to enjoy MY HERO ULTRA IMPACT!