Issue: Players Unable to Obtain Items on Certain Case File Stage(s) (Added 7/14/2023 17:00 (JST))

07/06/2023
15:00 (JST)

(Added 7/14/2023 17:00 (JST))
Thank you for playing MY HERO ULTRA IMPACT.

We have distributed items in response to the issue.
Check out the details for the items and applicable players below.

■Available To

Players who cleared Special Case 1 "World Heroes' Mission" Chapter 2 EX Stage 2 while this issue was ongoing.

■Item Distribution Details

We will be distributing the following item(s) to all players who cleared the affected stage while a fix for the issue was still being implemented.

50 Hero Gems

In addition, we will also be distributing the following item(s) to players depending on the number of times the applicable stage was cleared.

[If the stage was cleared without skipping]

Character Lv Up Bar (Small) x2 per clear
Small Gift Box x9 per clear

[If the stage was cleared by skipping]

Character Lv Up Bar (Small) x1 per clear
Small Gift Box x2 per clear

■Distribution Period

7/14/2023 17:00 to 7/31/2023 23:59 (JST)

We sincerely apologize for the inconvenience caused by this issue.

We hope you continue to enjoy MY HERO ULTRA IMPACT!

Thank you for playing MY HERO ULTRA IMPACT.

We have confirmed an issue with Ch. 2 EX Stage 2 of Case File Special Case 1 "World Heroes' Mission", which became available 6/27/2023 (JST), where players were unable to obtain rewards after clearing the stage.
This issue has been resolved as of 7/6/2023 15:00 (JST).

Details pertaining to the issue are listed below.

■Issue Details

An issue where players are unable to obtain rewards after clearing Ch. 2 EX Stage 2 of Case File Special Case 1 "World Heroes' Mission"

■Affected Stage(s)

Special Case 1 "World Heroes' Mission" Ch. 2 EX Stage 2

This is an issue that only affects Special Case 1 "World Heroes' Mission" Ch. 2 EX Stage 2.
We have confirmed that players are still able to obtain item drops when clearing other stages.

■Issue Duration

Following maintenance on 6/27/2023 to 7/6/2023 15:00 (JST)

Distribution of item(s) is scheduled to occur at a later date in regards to this issue.
We sincerely apologize for the inconvenience caused.

We hope you continue to enjoy MY HERO ULTRA IMPACT!